What Happens After You Request a Quote?
Step 1: Initial Discussion
Within one working day of receiving your enquiry, we'll call or email you to discuss your requirements. This is a chance for us to understand what you're looking for, answer any initial questions you have, and arrange a suitable time for a free site survey at your property. There's no pressure during this conversation — it's simply about understanding your needs and explaining how we can help.
Step 2: Free Site Survey
Our experienced surveyor will visit your property at a time that suits you, typically within 7-14 days of your initial enquiry. The survey usually takes 45-90 minutes and includes a full assessment of your roof, electrical infrastructure, and shading conditions. We'll measure available roof areas, check structural suitability, and discuss your energy consumption patterns. This information allows us to design the optimal system for your specific property.
Step 3: Detailed Written Quotation
Following the survey, our designers prepare a comprehensive written quotation typically within 5-10 working days. This includes a detailed system design with proposed panel layout, complete equipment specification with manufacturer warranties, generation projections specific to your location and roof orientation, financial analysis showing annual savings and payback period, finance options available, and full pricing with absolutely no hidden fees.
Step 4: Q&A Session
Once you've had a chance to review the quotation, we'll arrange a follow-up call or meeting to walk through the proposal and answer any questions. This is an entirely no-pressure consultation — we'd rather you take the time to make a confident decision than feel rushed into anything. Many customers find a second visit helpful to discuss specific details before deciding.
Step 5: Installation (If You Decide to Proceed)
If you decide Nova Volt is the right choice for your installation, we'll book your installation at a convenient time — typically 4-8 weeks ahead. We handle all the paperwork including DNO notifications, MCS registration, and Smart Export Guarantee setup. Most residential installations take 1-2 days to complete, and our installation team always treats your property with respect, leaving everything clean and tidy at the end of each working day.
Frequently Asked Quote Questions
Do you charge for quotations?
No — all our quotations are completely free with absolutely no obligation to proceed. We invest time in understanding your requirements because we want our quotations to be as accurate and useful as possible.
What information do you need from me?
For an initial conversation, just your contact details and basic information about your property. For a full quotation, we'll discuss your annual electricity consumption, any specific goals (cost reduction, sustainability, EV charging, backup power, etc.), and your budget if you have one in mind.
How does your pricing compare?
We're competitive with other quality MCS-accredited installers in the Manchester area, but we don't compete on price alone. We use premium components from established Tier-1 manufacturers, employ experienced installation teams, and provide comprehensive aftercare. If you've received a much cheaper quote from another installer, we recommend checking exactly what's included before comparing prices.
Can you match competitor quotes?
We always aim to offer the best value for the specification we recommend. If you've received a comparable quote from another reputable installer, we're happy to review and discuss whether we can adjust ours. However, we won't compromise on component quality or installation standards just to win on price.