Last updated: April 2026
Introduction
Nova Volt Solar ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services. We comply fully with UK GDPR and the Data Protection Act 2018.
Who We Are
Nova Volt Solar is a solar PV installation company operating across Greater Manchester. Our registered office details and contact information are available on our contact page. For privacy-related enquiries, please email info@novavoltsolar.co.uk.
Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number, postal address
- Property information: Property type, roof orientation, electrical infrastructure, energy consumption
- Project information: Details about your solar requirements, system preferences, budget
- Communications: Records of correspondence and conversations with us
- Website usage data: IP address, browser type, pages visited, referring URLs (anonymous analytics)
- Financial information: Required only for finance applications and payment processing
How We Use Your Information
We use your personal information for the following purposes:
- Responding to your enquiries and providing quotations
- Designing and delivering solar PV installations
- Managing finance applications (where requested)
- Providing ongoing maintenance and support
- Complying with legal and regulatory obligations
- Improving our services and website
- Sending occasional service updates (with your consent)
Legal Basis for Processing
We process personal information based on:
- Consent: When you explicitly agree to specific processing
- Contract: When processing is necessary to provide services you've requested
- Legitimate interests: For business operations and customer service improvements
- Legal obligation: Where required by law or regulation
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with:
- Subcontractors and suppliers involved in your installation (under strict confidentiality)
- Finance providers when you apply for financing (with your consent)
- The Microgeneration Certification Scheme (MCS) for installation registration
- Distribution network operators for grid connection notifications
- Energy suppliers for Smart Export Guarantee registration
- Regulatory bodies where legally required
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted storage, access controls, regular security reviews, and staff training on data protection.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Customer installation records are typically retained for the duration of warranty periods (up to 25 years) plus statutory requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal obligations)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at info@novavoltsolar.co.uk.
Cookies
Our website uses minimal essential cookies to provide functionality. We do not use tracking cookies or third-party advertising cookies. Analytics data is collected anonymously to help us improve our website. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@novavoltsolar.co.uk
- Phone: 0330 223 7664
- Post: Use our contact form for postal address details
You also have the right to lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.